* DROP IN APPOINTMENTS MONDAY to THURSDAY 12.30-1PM*
(Bookable on the day on a first come first served basis. For students who want to enquire about what counselling has to offer or need a brief appointment whilst waiting for an assessment orare currently having counselling but need support between sessions).
Why is there Counselling at Wrexham Glyndŵr University?
Life at University can be exciting and hopeful, however there may be difficult times and issues may arise for which you need the support of a counsellor. There may be moments when you would like the support of another person to talk to.
Counselling offers the opportunity to think and talk in confidence about problems that concern you and are impacting on your life. This is offered through dialogue with a trained counsellor. Face to face counselling is available at the Wrexham Campus to all part-time or full-time students.
There is also information on our Moodle pages such as self-help and signposts to counselling organisations for students who are not on the Wrexham Campus.
Many experiences in life will have an impact upon our emotions and ability to cope. A counsellor can support you by enabling you to talk about your life and reach your own understanding of your experiences. Counselling can enable you to access other support networks and helping agencies. Self-help materials and literature can also be accessed if required.
Many people worry that their difficulties are not important enough to see a counsellor about. Sometimes people need the space to talk through issues and try and find ways to manage them. If any issue is worrying you or causing you distress, then it is important.
Counselling appointments last 50 minutes. Sessions take place in a designated quiet room, which is free from interruption. There is an appointment system to ensure that you are seen as soon as possible and at times that are convenient for you. We respond to e mail requests for appointments within 2 working days and endeavor to offer an initial assessment appointment within 10 working days during term time where timetables allow. An initial/assessment session will enable you to talk about your particular issues and discuss whether further sessions would be helpful. It will also enable you to ask any questions about the nature of counselling and any concerns you may have. The counselling relationship is collaborative. Our counsellors work briefly to enable you to get back on track with your university life and will generally offer an assessment session which can be followed by up to six sessions.
The counselling service is run in accordance with the BACP Ethical Framework for the Counselling Professions. In effect this means that the counsellors do not communicate with any third party about a person who is receiving counselling, except in very exceptional circumstances. These exceptions are outlined in the Confidentiality document which you will receive in the initial session. Sometimes the person receiving counselling may request that the counsellor communicates with a third party (e.g. a tutor or doctor) and this will be done only with the written consent of the person.
For these reasons we ask that all students who are attending counselling are registered with a local G.P./Doctor.
Note: Counselling appointments are offered, during term-time, Mon-Thurs between 10.00am and 4.00pm. Appointments outside of these hours may be offered upon request. A reduced service is offered during holiday periods. We cannot always see students straight away, and do not provide an emergency service, however we will try to see you for an assessment appointment if you feel your needs are urgent. In circumstances where there are no appointments available, students will need to leave their details so that someone can contact them as soon as an appointment is available.
In cases of emergency students need to access support via their own GP or Accident and Emergency at the Wrexham Maelor Hospital.
The Counselling Service can be found within Student Services located on the top floor of the Edward Llwyd (library) Centre. The lift or stairs to the rear of the circular Student Information Desk will take you directly to the Reception Area of Student Services. Also see our location.
Our counsellors are professionally qualified, supervised and registered or accredited members of the British Association of Counselling and Psychotherapy (BACP). We also sometimes have counsellors on professional placement who are qualified and working towards accreditation. In addition, we may have trainee counsellors working within the Service whose work is closely supported and supervised. You will be asked at assessment whether you are agreeable to being seen by a trainee.
Diane Duff MBACP Accredited Practitioner Elisabeth Shannon MBACP